Refund Policy
Please review our refund and cancellation information before placing an order.
We want customers to understand the conditions that apply to purchases, cancellations and refund requests. Please review this policy before completing your order.
General Refund Policy
Refund requests are reviewed according to the order details, service status and circumstances of the request. Eligibility may vary depending on the situation.
Before You Purchase
Please review the available plans, pricing, supported devices and service information before placing an order.
- Make sure you select the correct plan before purchasing.
- Check that your device is compatible with the available applications and setup options.
- Review the service information and applicable terms before completing your order.
Refund Requests
If you believe you are eligible for a refund, contact our support team with your order information and a clear description of the issue.
- Include the information associated with your order.
- Explain the reason for your refund request.
- Allow our support team to review the request before a final decision is made.
Activation & Service Issues
If you experience an activation or technical issue, please contact support first so the issue can be reviewed and troubleshooting assistance can be provided.
Refund Processing
Approved refunds are processed according to the payment method and processing procedures applicable to the order. Processing times may vary depending on the payment provider.
Refund eligibility is determined after reviewing the individual order and the circumstances of the request. Please contact support if you need clarification before purchasing or if you experience an issue after ordering.
Need Help With a Refund?
Contact our support team with your order information and we'll help you with your request.
Contact Support →